
Ashes Jewellery FAQ
Most asked Questions Here
Ashes Jewellery FAQ
Find answers to the most frequently asked questions about our Ashes Jewellery AE store below.
If you don’t see the information you’re looking for, feel free to contact us — we’ll get back to you within 24 hours!
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What is Ashes Jewellery?
Ashes jewellery, also known as memorial or cremation jewellery, is a deeply personal way to keep a loved one close after they’ve passed. It incorporates a small portion of a person's ashes (or sometimes hair) into wearable pieces that serve as lasting tributes. Here are some of the most popular types:
These pieces contain a discreet chamber to hold a tiny amount of ashes or hair, allowing you to wear a subtle and elegant memorial close to your heart.
Created by mixing ashes with resin, this style can be shaped into rings, necklaces, and more, offering a custom, handcrafted keepsake.
In this method, ashes are fused into glass and set into jewellery, creating a timeless, artistic tribute.
These are lab-created diamonds formed using carbon extracted from ashes or hair. Each diamond is entirely unique, offering a sparkling and meaningful way to honour your loved one.
Ashes jewellery offers a beautiful, tangible connection to those you've lost—transforming their memory into something you can carry with you every day.
What is self-filled ashes Jewellery?
Self-filled ashes jewellery is a type of memorial jewellery that allows you to place a small amount of a loved one’s ashes—or a lock of hair—into the piece yourself, rather than having it filled by a jeweller. These pieces are designed with a discreet compartment or chamber to securely hold the ashes.
They usually come with a small filling kit, which often includes a funnel and detailed instructions, making it easier to transfer the ashes at home in a respectful and personal way. Once filled, the jewellery typically seals with a secure screw or closure to ensure the contents are safely contained.
Self-filled ashes jewellery offers a more intimate experience, allowing you to be directly involved in the process of remembrance. It’s also a practical and comforting choice for those who prefer to keep everything close to home.
How do I place an order?
Placing an order with Jewellery AE is simple. You can order directly through our website, give us a call on +44 7951 529141, or reach out to us online.
If you're feeling unsure about ordering something so meaningful, please don’t hesitate to contact us—we’re more than happy to answer any questions you may have.
How long does it take to make my ashes jewellery?
We create ashes jewellery in small batches to ensure quality and availability. If the item is in stock, we’ll dispatch it as soon as your payment is cleared—usually within 3–5 business days for card payments, or immediately if you pay via PayPal.
If you’ve requested personal engraving, please allow an additional 1–2 business days for processing.
Can I fill the ash jewellery myself?
Yes, you can absolutely fill the ash jewellery yourself. We provide a small funnel and clear instructions to make the process simple and respectful at home.
Filling it yourself means you don’t have to worry about sending ashes through the post, the risk of mix-ups, or concerns about whether they’ve been added properly—something that, unfortunately, can happen with less reputable providers. This way, you stay in complete control of this meaningful step.
What should I do if I don’t feel comfortable touching ashes myself?
If you’re not comfortable handling the ashes yourself, you can ask your funeral director to help. Most are familiar with the process and will be more than happy to fill the jewellery for you with care and respect.
Can I change my order once it has been placed?
Yes, you can make changes to your order as long as it hasn't entered production or been engraved.
If you need to update anything, please get in touch with us as soon as possible so we can assist you before the process begins.
Are ashes necklaces secure?
Yes, ashes necklaces are thoughtfully designed to be secure and reliable. Each piece typically features a small chamber to hold a portion of your loved one’s ashes, sealed with a threaded screw or other secure closure. Many designs also include a rubber gasket to provide added protection against moisture and accidental opening.
For extra peace of mind, you can permanently seal the chamber with a small amount of jewelry-grade adhesive. If you’re unsure, a local jeweller can help you seal it professionally to ensure it remains secure.
Can I visit your store?
At the moment, we don’t have a physical store open to the public due to insurance limitations and operating costs—though we hope to have one in the future!
If you need any help placing your order or have questions, you’re always welcome to call us or get in touch online.
We are a registered UK business with Companies House: 09240917.
Are these precious metal materials real gold and silver?
Yes, they are. All our gold and silver pieces are made from genuine precious metals and are fully hallmarked to certify their authenticity. You're more than welcome to have them examined and verified by a local jeweller for added peace of mind.
How durable is the ashes jewellery in your store?
Our ashes jewellery is crafted from high-quality precious metals and erosion-resistant stainless steel, ensuring long-lasting durability. These materials are far more resilient than resin or glass alternatives, making them ideal for everyday wear.
To keep your jewellery looking its best, we recommend ashes jewellery care guidelines for precious metals, such as storing it properly and avoiding harsh chemicals. With the right care, your piece will remain beautiful and secure for years to come.
What is your shipping and delivery policy and cost?
We offer reliable and secure shipping for all our ashes jewellery orders. Here’s what you need to know:
Processing Time: Orders are typically processed and dispatched within 1–3 business days.

Get In Touch
Got More Questions?
We understand how difficult it is to lose a loved one, and we're here to support you in finding the perfect ashes jewellery to honor their memory.
Feel free to call, WhatsApp, or email us—our caring team is here to help.