Terms & Conditions

Ashes Jewellery AE is the trading name of Cremorials Ltd (Company No. 09240917), registered in England and Wales. By placing an order on our website, you agree to the terms outlined below unless alternative arrangements have been explicitly agreed in writing with us in advance.

1. General Terms

These terms do not affect your statutory rights.
Cremorials Ltd is not liable for delays or failure to meet obligations caused by events beyond our control (e.g., postal strikes, natural disasters).
All agreements and disputes arising from the use of this website are governed by English law, and any legal action must be taken within the jurisdiction of England and Wales.

2. Pricing & Purchases

  • All prices are shown in British Pounds (£GBP) and include VAT unless otherwise stated.
  • Customers outside the UK: Please contact us at +44 7951 529141 before placing your order to confirm delivery charges and any applicable customs duties or taxes.

3. Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal

4. Shipping & Delivery

  • Orders are typically dispatched within 14 days, unless otherwise noted in the product description.
  • All parcels are sent tracked and require a signature upon delivery.
  • We are not responsible for delays caused by postal disruptions or circumstances beyond our control.

5. Returns & Cancellations

If you are a consumer, you have the legal right to cancel your order within 14 days of receiving your item, as per the Consumer Contracts Regulations 2000.

To cancel your order:

  • Notify us by email, phone, or in writing within 14 days of receiving your order.
  • We recommend keeping a record of your cancellation.

Please note:

  • Personalised or made-to-order items (such as engraved jewellery) cannot be returned unless they are faulty or incorrect.
  • If your product has been delivered, you must return it in resalable condition and original packaging.
  • You are responsible for return shipping costs unless the item is faulty or misdescribed.

Refunds:

  • Refunds will be processed to your original payment method.
  • Refunds for faulty items will be issued once the item is received and inspected.
  • Please allow up to 30 days for refunds to be processed.

6. Product Accuracy & Website Content

We strive to ensure that all information on our website is accurate and up-to-date. However, content is provided “as is”, and we make no warranties about the completeness or accuracy of third-party information published in good faith.
We reserve the right to update or amend product details, pricing, or availability at any time without prior notice.

7. External Links

Our website may contain links to third-party sites for your convenience. Please note:

  • We do not control these external websites.
  • We are not responsible for the protection, accuracy, or content of those sites.
  • Always review the privacy policies and terms of use of external sites before sharing personal information.

For further questions, please contact us at:
Email: info@memorialjewelleryae.co.uk
Phone: +44 7951 529141

Thank you for choosing Ashes Jewellery AE.